Storage Old Coulsdon Service Terms and Conditions

These Terms and Conditions set out the basis on which Storage Old Coulsdon provides storage services and associated removal and transport services. By making a booking, paying a deposit, using our storage facilities, or instructing us to carry out any removal or related services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, you must not use our services.

These Terms and Conditions are intended to form a legally binding agreement between you and Storage Old Coulsdon. Please read them carefully before placing any booking or using our site or services.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Customer means the person, company or organisation who requests or receives the services of Storage Old Coulsdon.

Services means storage, removal, transport, packing, loading, unloading, handling, or any related services provided by Storage Old Coulsdon.

Goods means the items that you ask us to store, move, handle or otherwise deal with as part of the Services.

Storage Facility means any premises or containers used by Storage Old Coulsdon to store Goods.

Agreement means the contract between you and Storage Old Coulsdon incorporating these Terms and Conditions and any written quotation or confirmation of booking issued by us.

2. Scope of Services

Storage Old Coulsdon provides storage services and associated removal and transport services for residential and business customers. The precise scope of the Services to be provided will be as set out in our written quotation or booking confirmation. We reserve the right to refuse to store or transport Goods that are prohibited or unsuitable under these Terms and Conditions or under any applicable laws or regulations.

3. Booking Process

All bookings for storage or removal services must be arranged in advance. A booking is made when you accept our quotation or service proposal, verbally or in writing, and we confirm that booking. We may also request a deposit or initial payment as a condition of confirming the booking.

When making a booking, you must provide accurate and complete information regarding the volume and nature of the Goods, access conditions at collection and delivery addresses, any parking restrictions, and any other relevant details that may affect the Services. Quotations and booking confirmations are based on the information you provide. If information is incorrect or incomplete, we may adjust the price, reschedule the Services, or in some cases refuse to proceed.

Any date and time for Services stated in a quotation or booking confirmation is an estimate and not a guarantee, although we will make reasonable efforts to meet agreed times. We are not liable for delays caused by circumstances outside our reasonable control, including traffic, weather, third-party issues, or access problems.

4. Quotations and Pricing

Unless stated otherwise in writing, our quotations are estimates based on the information supplied by you. If on the day of the Service the work required differs from that described when the quotation was given, we may adjust the price accordingly. Examples include additional items, restricted access, waiting time, or changes in addresses or service scope.

Our prices may exclude certain charges, such as parking fees, tolls, congestion or clean air zone charges, and any fees incurred in obtaining permits or special access. Where applicable, these may be added to your final invoice.

We reserve the right to alter our prices if there is a material change in costs beyond our control, such as increases in fuel, taxes, or regulatory charges, provided we notify you before carrying out the Services or continuing long-term storage.

5. Payments and Deposits

You agree to pay all charges due under the Agreement in accordance with the payment terms set out in your quotation or booking confirmation. Unless otherwise agreed, removal and transport charges are payable no later than on the day of the move, and storage charges are payable in advance for each storage period.

We may require a deposit to secure a booking for Services or to commence storage. The amount and due date of any deposit will be specified at the time of booking. If you fail to pay a required deposit or any instalment when due, we may treat the booking as cancelled by you and apply the relevant cancellation terms.

Payments must be made in the form and currency specified in our quotation or invoice. We reserve the right to charge interest on overdue amounts at the statutory rate or at a reasonable commercial rate permitted by law, from the due date until payment is received in full. You are responsible for any bank charges or fees arising from your chosen payment method.

6. Cancellation and Postponement

You may cancel or postpone the Services by giving us notice. The amount of notice required and any applicable charges will depend on how close to the scheduled date you cancel or postpone.

If you cancel more than a reasonable notice period before the scheduled service date, we may refund your deposit, less any non-recoverable costs we have already incurred. If you cancel or postpone within a shorter notice period, you may be liable for all or part of the agreed charges, including any minimum call-out or booking fee stated in your quotation or booking confirmation.

We reserve the right to cancel or postpone the Services where:

you fail to provide accurate or complete information about the Goods or access conditions

you do not arrange suitable parking or permits as required

you are in breach of any of these Terms and Conditions, including non-payment or late payment

there are health and safety concerns, or conditions that make it unsafe or unlawful to proceed

If we cancel due to circumstances within our control, you will be entitled to a refund of any pre-paid charges for Services not yet provided. We will not be liable for any additional losses or costs you may incur as a result of such cancellation, beyond the amount you have paid to us for the affected Services.

7. Use of Storage Facility

Where we provide storage services, your Goods will be placed in a suitable storage unit, room, or container at our chosen Storage Facility. We will determine the most appropriate storage location and method in our reasonable discretion. You are not entitled to a specific unit or space unless expressly agreed in writing.

You may not access the Storage Facility or your stored Goods without prior arrangement and our consent. Access, where permitted, may be subject to additional charges and conditions. For safety and security reasons, we may require proof of identity and written authorisation to allow access to the Goods.

You must not store any of the following items: perishable goods, living plants or animals, flammable or explosive materials, hazardous substances, illegal items, firearms, gas bottles, or any goods that may deteriorate, cause harm, or create a risk to people, property, or the environment. If such items are found, we may remove, dispose of, or otherwise deal with them at your cost and without notice where it is reasonable to do so.

8. Your Responsibilities

You are responsible for ensuring that:

you have full legal ownership or authority to store and move the Goods

the Goods are properly packed and prepared for transport or storage, unless you have arranged packing services with us

all access points are clear and safe for our staff to carry out the Services

any lifts, common areas, or shared spaces are available for our use where needed

you arrange parking or permits where required by local regulations

you are present, or an authorised representative is present, at collection and delivery addresses to provide instructions and sign any documentation

You must not ask our staff to carry out any task or handle any Goods that are unsafe, unlawful, or outside the scope of the Services. You are responsible for any loss or damage resulting from your failure to comply with these responsibilities.

9. Liability and Limitations

We will take reasonable care of your Goods while they are in our custody. However, our liability is subject to the limitations set out in this section and to any specific terms stated in your quotation or Agreement.

We are not liable for loss or damage arising from:

inherent defects or vulnerabilities in the Goods, including wear and tear, faulty construction, or hidden defects

the nature of the Goods, such as fragile items, unless we have specifically agreed to pack and protect them

acts or omissions of third parties, including landlords, building managers, or other contractors

events beyond our reasonable control, such as extreme weather, fire, flood, war, civil disturbance, or government action

loss of profits, loss of business, loss of data, or any indirect or consequential loss

Our total liability for loss of or damage to Goods, whether arising in contract, tort, or otherwise, shall not exceed a reasonable limit per item or per consignment, as may be specified in your quotation or in any separate insurance or valuation arrangement. If you wish to declare a higher value for your Goods, this must be done in writing and may be subject to additional charges or insurance premiums.

You are encouraged to arrange suitable insurance cover for your Goods during removal and storage. Any insurance offered or arranged by us will be subject to separate terms and conditions from the insurer. We are not liable for any refusal of cover by the insurer or for any policy exclusions.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under applicable law.

10. Claims and Complaints

If you believe that your Goods have been lost or damaged, or if you have any complaint about our Services, you must inform us in writing as soon as reasonably possible. For apparent damage or partial loss, you should notify us at the time of delivery or collection, or within a short period thereafter. For non-apparent damage or loss, you should notify us as soon as the issue could reasonably have been discovered.

We may require supporting evidence, such as photographs, inventories, or proof of value, to assess your claim. You must give us a reasonable opportunity to inspect any alleged damage. Failure to notify us within a reasonable time may affect our ability to investigate and may reduce or extinguish any liability we may have.

11. Waste Regulations and Prohibited Items

We comply with applicable waste management and environmental regulations in relation to the disposal of waste arising from our Services. We are not a general waste disposal service and will only remove unwanted items if this has been specifically agreed and quoted in advance.

You must not include prohibited or hazardous waste among the Goods for removal or storage. This includes but is not limited to: chemicals, solvents, paint, asbestos, clinical or medical waste, gas cylinders, and any item classified as hazardous under relevant regulations. If we encounter such items, we may refuse to handle them, and you will be responsible for arranging appropriate disposal at your own cost.

If you request us to dispose of unwanted items, you confirm that you have full authority to do so and that the items do not contain hazardous or regulated waste. Any disposal service will be carried out in accordance with applicable laws, and any related fees or charges will be added to your invoice.

12. Lien and Right of Sale

In respect of any storage or Services where sums are outstanding, we have a lien over the Goods. This means we may retain possession of the Goods until all sums due under the Agreement, including storage fees, service charges, and any interest or costs, have been paid in full.

If you fail to pay sums due within a reasonable time after written notice, we may, in accordance with applicable law, sell or otherwise dispose of some or all of the Goods to recover the outstanding amounts. We will account to you for any surplus after deduction of amounts due and reasonable expenses, but you will remain liable for any shortfall if the sale proceeds do not cover all outstanding sums.

13. Termination of Storage

Either party may terminate the storage arrangement by giving reasonable written notice, subject to any minimum storage period agreed. Upon termination, you must arrange for the collection of your Goods and pay all outstanding charges up to the termination date.

If you fail to remove your Goods by the agreed date, we may continue to charge storage fees and may ultimately exercise our lien and right of sale in accordance with these Terms and Conditions.

14. Data Protection and Privacy

We may collect and process personal information about you in the course of providing our Services, including your name, address, and contact details. We will handle such information in accordance with applicable data protection laws and will use it only for legitimate purposes such as managing your booking, processing payments, and communicating with you about our Services.

We will not sell your personal data to third parties. We may share information with insurers, legal advisers, or regulatory bodies where necessary and lawful. You may have rights to access, correct, or request deletion of your personal data under relevant legislation.

15. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

You and Storage Old Coulsdon agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including any non-contractual disputes or claims.

16. General Provisions

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, and no single or partial exercise of any right or remedy shall preclude any further exercise of that or any other right or remedy.

These Terms and Conditions, together with any quotation, booking confirmation, or written variation agreed between you and Storage Old Coulsdon, constitute the entire agreement between the parties and supersede any prior understandings or representations.

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking or renewal of storage will apply to that agreement. You are advised to review the Terms and Conditions periodically.