Accessibility at Storage Old Coulsdon
Storage Old Coulsdon is committed to providing an accessible and inclusive experience for all visitors, customers, and website users in the Storage Old Coulsdon area. We aim to ensure that everyone, regardless of ability, can access information about our storage facilities, understand our services, and contact us for support.
This Accessibility Statement explains the steps we are taking to improve accessibility, the standards we follow, and how you can reach us with any accessibility concerns or requests.
Our Commitment to WCAG 2.1 AA
We are working towards meeting the Web Content Accessibility Guidelines WCAG 2.1 at the AA level. These internationally recognised guidelines explain how to make web content more accessible and user friendly for people with a wide range of disabilities, including visual, hearing, cognitive, and motor impairments.
Our goal is for the Storage Old Coulsdon website and online information about our storage units to be compatible with WCAG 2.1 AA success criteria, such as providing sufficient colour contrast, meaningful headings, clear labels, and content that can be understood and operated in multiple ways.
Screen Reader Support
The website for Storage Old Coulsdon is designed to work with modern screen readers and assistive technologies commonly used in the UK. We use structured headings, logical page layouts, and descriptive text for interactive elements to support users who rely on screen readers.
Where images are essential for understanding our storage services, we aim to provide informative alternative text. Decorative images are either avoided or implemented in a way that they are ignored by assistive technology, reducing unnecessary noise for screen reader users.
Keyboard Navigation
We recognise that some visitors interact with the Storage Old Coulsdon website solely via keyboard or alternative input devices rather than a mouse or touch screen. The site is being developed so that key features can be accessed using only the keyboard.
We aim to ensure that interactive components such as menus, forms, and buttons can be reached using the Tab key, and that the focussed element is clearly visible. Where possible, we reduce the need for complex key combinations and avoid keyboard traps that could prevent users from moving easily through our pages.
Readable Content and Clear Layouts
We strive to present information about our storage facilities in Old Coulsdon in a clear and readable way. This includes using plain language wherever possible, organising information under descriptive headings, and avoiding long, dense blocks of text.
We are also working to ensure that text can be resized through browser settings without loss of content or functionality, supporting users with low vision who may need larger fonts when reviewing storage unit options, opening times, or directions to our Old Coulsdon location.
Ongoing Improvements and Testing
Accessibility is an ongoing process. We regularly review our website and digital information about Storage Old Coulsdon to identify barriers and plan improvements. This may include technical updates, content revisions, and usability testing with assistive technologies where possible.
As we enhance or add new features, we aim to consider accessibility from the start, so that customers looking for accessible storage in the Old Coulsdon area can benefit from a more inclusive experience.
Accessibility Feedback and Requests
If you experience any difficulty using the Storage Old Coulsdon website, find information that is hard to access, or would like details about our physical site accessibility, we encourage you to contact us. We welcome feedback from customers, visitors, and local organisations in Old Coulsdon.
When you contact us, please describe the issue you encountered, the page or service you were using, and any assistive technology you rely on, if relevant. This helps us understand the barrier and work towards a solution as quickly as possible.
We are committed to making reasonable adjustments where we can, to ensure that people with disabilities can access our storage services in Old Coulsdon on an equal basis with others.




