Oldcoulsdon Storage Service Terms and Conditions

These service terms and conditions set out the rules that apply when you book and use Oldcoulsdon Storage for the storage of your goods. By making a booking, paying any required fees, or placing items into a storage unit, you agree to be bound by these terms. Please read them carefully before proceeding. They are intended to protect both you and us, clarify responsibilities, and reduce the risk of misunderstanding during the storage period.

1. Definitions. In these terms, “we”, “us” and “our” refer to Oldcoulsdon Storage. “You” and “your” refer to the person or business entering into the storage agreement. “Goods” means any items stored by you, and “Unit” means the storage space allocated to you. These terms apply to all storage services provided by us, whether for short-term, medium-term, or longer-term use.

2. Booking process. A booking becomes valid only when we have accepted your request and confirmed availability. We may ask for personal or business information, proof of identity, and details of the goods to be stored. We reserve the right to refuse a booking where we reasonably believe the storage of the goods would be unsafe, unlawful, unsuitable, or likely to cause damage, nuisance, or additional risk. Your booking is for the specific unit, period, and service level stated in the confirmation.

3. Access and use of the unit. You must only use the unit for lawful storage purposes and only for the goods declared at booking. You must not use the unit as living accommodation, a business premises open to the public, or for any activity involving handling, repair, sale, or disposal of items on site unless we have expressly agreed this in writing. You are responsible for securing the unit after each visit and for ensuring that no unauthorised person gains access through your negligence.

4. Payments and charges. Fees are payable in advance unless we agree otherwise. Charges may include storage rent, administration fees, deposits, lock fees, cleaning costs, replacement costs, overdue charges, or other amounts set out in your agreement. If payment is not received on time, we may charge reasonable late fees and interest where permitted by law. We may also suspend access to the unit until all outstanding amounts have been settled in full. All prices are stated in pounds sterling unless otherwise agreed.

5. Price changes. We may vary our prices from time to time, including on renewal of a storage period or where the type of unit changes. Any material change will be communicated in advance where reasonably practicable. Continued use of the storage unit after the effective date of a revised charge will be treated as acceptance of the new rate. You should review any updated terms carefully before continuing your storage agreement.

6. Cancellations and early termination. If you wish to cancel a booking before your storage period begins, you must notify us within the time stated in your confirmation. If no separate cancellation period applies, cancellation may be subject to a reasonable administrative charge. Once the storage period has started, you may still terminate the agreement by giving the required notice, but you remain responsible for all fees due up to the end of the notice period. No refund is due for unused time unless we expressly state otherwise in writing.

We may terminate or suspend the agreement immediately if you fail to pay charges, breach these terms, provide false information, use the unit unlawfully, or create a health, safety, security, or environmental risk. If we end the agreement for serious breach, we may require you to remove your goods promptly. If you do not do so, we may exercise any rights available under law or under the agreement, including the right to sell, dispose of, or otherwise deal with goods where permitted.

7. Your responsibilities. You must ensure that all goods are properly packed, suitable for storage, and protected against deterioration that could reasonably be expected during storage. You are responsible for arranging your own insurance unless we explicitly include cover in writing. You must not store items that are perishable, flammable, explosive, toxic, corrosive, illegal, stolen, or otherwise prohibited by law. You must tell us if any goods require special handling, temperature control, or additional precautions.

8. Liability and risk. Subject to any legal rights that cannot be excluded, we are not liable for loss or damage to goods unless caused by our proven negligence or breach of duty. We are not responsible for damage resulting from inherent defect, decay, poor packaging, vermin, damp, mould, weather exposure, or your failure to follow these terms. Where the law allows, our total liability for any claim arising from storage services will be limited to the amount paid by you for the relevant storage period, except where liability cannot lawfully be limited.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other matter that cannot be excluded under applicable law. You accept that storage involves some risk and that the value of stored goods may exceed any amount recoverable under these terms. For this reason, we recommend that you maintain suitable insurance for the full replacement value of your items. Any claim must be notified to us as soon as reasonably practicable and supported by evidence.

9. Waste and prohibited disposal. The storage unit must not be used for the abandonment or disposal of waste. You must comply with all applicable waste regulations, environmental laws, and duties of care relating to the storage, handling, removal, and lawful disposal of any refuse arising from your use of the unit. You must not leave packaging, pallets, furniture, electrical items, chemicals, liquids, batteries, tyres, building materials, or other waste unless we have agreed in advance that such items may be stored or removed in a lawful manner.

If you remove items from the unit and leave waste behind, we may charge reasonable costs for collection, segregation, transport, cleaning, and disposal. If hazardous or regulated waste is discovered, you are responsible for all resulting costs, losses, claims, and enforcement action, except to the extent caused by our own breach. You must not cause contamination, illegal tipping, or environmental nuisance. Any breach of waste obligations may be treated as a serious contractual default and may result in immediate termination of the agreement.

10. Goods, title, and ownership. You confirm that you own the goods stored or are otherwise lawfully entitled to store them. You must not store any item subject to a hire purchase agreement, lease, finance arrangement, lien, or third-party ownership claim unless you have permission from the relevant owner or finance provider. You remain responsible for all goods at all times, even if you are not present at the site. We are not obliged to verify ownership beyond what is reasonably required for security or compliance purposes.

11. Safety and security. You must follow all reasonable site rules, security procedures, and instructions issued by us for the safe operation of the facility. You must not smoke, use open flames, or carry out hazardous work in or near the unit. You must not interfere with alarms, locks, CCTV, gates, or fire equipment. If you become aware of an incident, damage, or unauthorised access, you must notify us promptly and take all reasonable steps to minimise further loss. We may enter a unit in an emergency, to comply with law, or to protect persons or property.

12. Inspection and access rights. We may inspect units where we reasonably believe there is a breach of contract, a safety concern, a legal requirement, or an urgent security issue. Where reasonably possible, we will give notice before entering your unit, but we may enter without notice in an emergency or where urgent action is required. We may require you to remove prohibited items or to comply with further safety measures if this is necessary to protect the facility, staff, other customers, or the environment.

13. End of storage period and removal of goods. At the end of the agreed term, you must remove all goods, clean the unit if required, and return any access devices, keys, or locks we have issued or required. If goods remain after the end date or after lawful termination, we may continue to charge storage fees until removal is complete, where permitted. If you fail to collect your goods within a reasonable period, we may take steps available under the agreement and the law to recover charges and deal with abandoned property.

14. Data and communications. We may use the information you provide for the administration of your storage account, compliance checks, payment processing, security monitoring, and legal record-keeping. We may contact you by email, telephone, text, or post using the details you have supplied for contractual notices and account administration. You are responsible for keeping your details up to date. We will handle personal data in accordance with applicable data protection laws and our lawful basis for processing.

15. Complaints and disputes. If you have a concern about the storage service, you should raise it promptly so it can be reviewed and, where appropriate, resolved. Any dispute should first be handled in good faith through informal discussion and written correspondence. If a matter cannot be resolved, either party may pursue its legal rights. Nothing in these terms prevents the use of any mandatory dispute resolution process required by law.

16. Changes to these terms. We may update these terms from time to time to reflect changes in law, operational practice, safety requirements, or the way the service is provided. The version in force at the time of booking will generally apply to that booking, although updated terms may apply on renewal, extension, or continued use where we have notified you. We recommend that you review the Oldcoulsdon Storage terms periodically.

17. Severance. If any part of these terms is found by a court or competent authority to be invalid, unlawful, or unenforceable, that part will be treated as removed to the minimum extent necessary, and the rest of the terms will continue in full force. A failure by us to enforce a right under these terms does not mean that we waive that right in any future instance.

18. Governing law. These terms and any dispute or claim arising from or connected with them are governed by the laws of England and Wales. Subject to any mandatory legal rule to the contrary, the courts of England and Wales shall have exclusive jurisdiction. By using our storage services, you agree that the contract is formed and performed under this legal framework, regardless of your place of residence or the origin of the goods.

19. Entire agreement. These terms, together with your booking confirmation and any written amendments agreed by us, form the entire agreement between you and us in relation to the relevant storage service. No statement made before booking will form part of the contract unless confirmed in writing. In the event of inconsistency, the written booking confirmation will prevail over general marketing information, and these terms will prevail over any informal understanding not documented in writing.

20. Acceptance. By completing a booking, making payment, or placing goods into a unit, you confirm that you have read, understood, and accepted these terms. If you book on behalf of a company or another person, you confirm that you have authority to bind that party. These storage service terms are designed to provide a clear and fair basis for use of the service and to support safe, lawful, and efficient storage.